/ EAN / Help - Frequently Asked Questions

Cookie Help

Use the following steps to manage cookies.

Firefox Version 1 or 2 (click on "Help", then "About Mozilla Firefox" to determine the version)

1. At top of screen click on "Tools," then "Options"
2. Click on the word "Privacy"
3. Check the box for "Accept cookies from sites"
4. Click on "OK"

For Internet Explorer, Version 6 and 7

1. At the top of the screen click on "Tools," then "Internet Options"
2. Click on the "Privacy" tab, then on "Advanced"
3. Make sure that "Override Automatic Cookie Handling" is checked
4. Make sure that "First-Party Cookies" and "Third Party Cookies" are checked for "Accept" or "Prompt"
5. Click on "OK" or "Yes" until you return to the Internet Explorer screen

For Internet Explorer 5

1. Go to the Tools menu and select Internet Options.
2. Click on the Security tab.
3. Click on the Custom Level button.
4. Scroll down to the Cookies heading.
5. Click on the options you want for stored and non-stored cookies.
6. Click on Disable to reject all cookies.
7. Click on Enable to accept all cookies.
8. Click on Prompt to ensure that you'll be asked permission before accepting a cookie.

For Internet Explorer 4 and 5 on Macintosh

1. Go to the Edit menu and select Preferences.
2. Click on the Receiving Files tab.
3. Click on the Cookies heading.
4. Scroll down to the Cookies heading.
5. On the right side of the window, there is a pull-down menu, preceded by "When receiving cookies" followed by the following options:
6. Never Ask: Cookies are always accepted and you are never prompted before a cookie is saved to your hard disk.
7. Ask For Each Site: For each site you are asked whether you want to accept or decline cookies from the site.
8. Ask For Each Cookie: As each cookie arrives, you are asked if you want to accept it.
9. Never Accept: Cookies are never accepted and you are never prompted.
10. Select the most appropriate option from above.
11. Click OK

For Opera

1. Click on the Tools-menu in Opera
2. Click on the Preferences... item in the menu - a new window opens
3. Click on the Privacy selection near the bottom left of the window. (See image below)
4. The Enable cookies checkbox must be checked, and Accept all cookies should be selected in the "Normal coookies" drop-down.
5. Save changes by clicking Ok and go to one of the configuration pages again

For Netscape Navigator 4.x

1. Go to the Edit menu and select Preferences.
2. Click on the Advanced heading.
3. Go to Cookies and click on the option you want:
4. Accept all cookies;
5. Accept only cookies that get sent back to the originating server; or
6. Disable cookies.
7. You may also check "Warn me before accepting a cookie" if you want your browser to ask your permission before downloading a cookie.

Making Your Cookies Folder Read Only

1. This method allows you to accept cookies, but it limits the amount of information Web sites can obtain and prevents sites from writing documents onto your hard disk.
2. Double click the My Computer icon on your desktop.
3. Locate the Cookies folder on your computer's hard disk. The folder is usually found in the C:\WINDOWS directory.
4. Open the folder by double clicking on it.
5. Delete all the files without the .txt suffix (these are the cookies) in the folder. The files with the .txt suffix are system files.
6. Close the Cookies folder.
7. In the C:\WINDOWS directory, click once on the Cookies folder.
8. Select Properties from the File menu.
9. Mark the Read Only box under the Attributes heading and click OK.